Cancellation & Refund Policy

At TRISOLMEDIA, we offer digital products such as website themes, templates, and e-books. Because these are instantly downloadable items, our cancellation and refund policy is designed to be fair and transparent for both sides.

By purchasing from TRISOLMEDIA, you agree to this policy.

Digital Products

All our products are delivered digitally. Once a product is downloaded or accessed, it is considered delivered and used.

For this reason:

• Orders cannot be canceled after download

• Refunds are not normally provided for digital products

This is due to the nature of digital items, which cannot be returned.

Refund Eligibility

Refunds may only be considered in the following cases:

• You received a corrupted or broken file

• The product does not match its description

• The product has a major technical issue that we cannot fix

• You were charged twice for the same product

In such cases, you must contact us within 7 days of purchase.

Non-Refundable Cases

Refunds will not be given if:

• You change your mind after purchase

• You purchased by mistake

• You lack technical knowledge to use the product

• You no longer need the product

• You fail to read the product description before buying

We strongly recommend reviewing product details before purchasing.

Cancellation Policy

Since all products are delivered instantly, order cancellations are not possible once the purchase is completed.

Please make sure:

• You are purchasing the correct product

• You understand what the product includes

• Your email address is correct

Support Before Refund

Before requesting a refund, we encourage you to contact our support team.
Most issues can be resolved quickly through technical assistance.

We are always happy to help you use our products successfully.

How to Request a Refund

To request a refund, please contact us with:

• Your order number

• Product name

• Reason for refund

• Screenshot or proof (if applicable)

Email us at:
support@trisolmedia.com

Our team will review your request and respond within 2–3 business days.

Policy Updates

TRISOLMEDIA reserves the right to update or modify this policy at any time.
Any changes will be posted on this page.